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SlipStream Web Accelerator Troubleshooting Guide
Requirements
This section helps troubleshoot general issues that may
occur while installing, using and uninstalling SlipStream
Web Accelerator. Click any of the following for more information.
I have problems when I ...
...install the SlipStream Web Accelerator
...use the SlipStream Web Accelerator (Web-Browsing
Related)
...use the SlipStream Web Accelerator (Email-Browsing
Related)
...uninstall the SlipStream Web Accelerator
Problems when installing SlipStream Web Accelerator
Where can I find a “step-by-step” procedure
for installing SlipStream Web Accelerator on my computer?
Click here for
detailed installation instructions. A full set of screenshots
are provided to assist you with the installation procedure.
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During installation, a dialog
appears warning that email acceleration is disabled because
another LSP was detected. Why is it?
This dialog is a warning stating that e-mail acceleration
is not possible on this computer due to a software conflict.
However, the web acceleration will still work properly.
If you would like to have e-mail acceleration, the other
LSPs must be removed followed by with a re-installation
of the Accelerator.
Please contact your ISP for proper instruction regarding
this matter.
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Problems when using SlipStream Web Accelerator
(Browsing)
Why am I not
able to connect to the remote service?
Please ensure that you have the correct username, password,
server name and server port number. Also please make sure
that you have an active internet connection and your server
is not currently unavailable.
If you see any error messages, please contact us toll-free
at: 888-638-4373 to have a Customer Care
Representative provide assistance.
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Why can't I
right-click on an image to get the "Original Image"?
Some web sites disable the right-click using Javascript.
On other sites, the image in question may be a background
image. To see the full quality image, change the Image
Setting to "Full Quality" and press Ctrl-Refresh in
Internet Explorer.
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Why can’t
I load/open some specific websites when the Accelerator
is enabled?
The websites may be blocked by the Popup-blocker component
of the Accelerator. Please disable “Block Floating
Flash-ads” option in the Popup-blocker
settings. If problem persists, please add the website
to the “Popup-blocker
White list”.
You can always add the website to the Proxy
Exclusion List to bypass the Accelerator.
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Why is Netscape/Mozilla
not working with the Accelerator?
The primary reason for Netscape/Mozilla browsers not
working, is that the proxy setting is not updated properly.
We highly recommend users who use Netscape/Mozilla browsers
to leave the Accelerator on once your computer is turned
on (if it is in your start-up menu, it should be automatically
started when you start the computer) and before you browse.
Please do not attempt to stop/disable it while you're browsing.
Leave it on always for the entire time while you're browsing.
If the Accelerator is working properly, when you go to
any websites, the Slipstream icon (in the system tray)
should be flashing/changing colour.
If the problem persists please contact your ISP for further
assistance.
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Why do some Java-applets (such
as certain games on www.pogo.com) not work?
Older versions of the Java Runtime Environment (JRE)
cannot display certain image types (such as 'PNG'). To
fix this problem, simply change your Image
Setting to the maximum quality level or upgrade to
the newest JRE.
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Problems when using SlipStream Web Accelerator
(Email)
During installation, a dialog appears warning that
email acceleration is disabled because another LSP was
detected. Why is it?
This dialog is a warning stating that e-mail acceleration
is not possible on this computer due to a software conflict.
However, the web acceleration will still work properly.
If you would like to have e-mail acceleration, the other
LSPs must be removed followed by with a re-installation
of the Accelerator.
Please contact your ISP for proper instruction regarding
this matter.
top
When the Accelerator starts, a dialog appears warning
that another application is using port 25 or port 110.
Why is it?
By default, the Accelerator listens on 127.0.0.1:25 and
127.0.0.1:110, receiving redirected traffic. This warning
shows that some other application on the computer is listening
on either one of these ports. However, the web acceleration
will still work properly. If you would like to have e-mail
acceleration, you need to disable the application that’s
listening on the specified port(s).
Please contact your ISP for proper instruction regarding
this matter.
Problems when uninstalling SlipStream Web Accelerator
How do I remove the SlipStream Web Accelerator from
my computer?
Click here for detailed uninstallation instructions.
There will be a dialog warning you to close all the other
application windows. If you have done so, please proceed
with the uninstallation.
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